India’s leading private lender HDFC Bank is using robots in its branches to improve its customer service, making it the first to use ‘humanoids’ in India’s banking sector.
In a report from the Business Standard, more humanoids will be inserted into banks in India after determining the response from customers, according to Nitin Chugh, HDFC’s head for digital banking.
The installation of HDFC Bank’s humanoid is part of an artificial intelligence program that was launched last year. By doing so, the bank is hoping to improve their customer service as well as its marketing aspects.
Chugh states that the bank is evaluating different use cases in the blockchain including document management, KYC (know-your-customer) and transaction processing.
However, it is early days for this and we have not come across mature models in India. We are also interested in network blockchain, where multiple banks come together for this technology.
According to the bank around 71 percent of its customers had moved to digital banking by the end of March last year indicating that digital banking could
Read more ... source: CryptoCoinsNews
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